Privacy Policy

Mercy Me Productions Trust (ABN 17 358 499 669) trading as Mercy Me Marketing & Advertising ("Mercy Me", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information through this website, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.


1. What We Collect

We may collect the following personal information:

  • Contact details - your name, email address, phone number and any other information you provide when you submit an enquiry or contact form on this website;
  • Email address for marketing - where you subscribe to our newsletter or opt in to marketing communications; and
  • Website usage data - information collected automatically through cookies and similar technologies, such as your IP address, browser type, device information, pages visited and how you interact with the website.

2. How We Collect It

We collect personal information directly from you when you complete a form on this website, subscribe to our newsletter, or contact us by phone or email. Website usage data is collected automatically through the analytics and advertising tools described below.


3. How We Use Your Information

We use your personal information to:

  • respond to your enquiries and provide our services;
  • send you our company newsletter and occasional marketing communications, where you have opted in (see section 5);
  • understand how our website is used so we can improve it; and
  • measure the effectiveness of our advertising.

4. Cookies, Analytics and Advertising Tools

This website uses the following third-party tools, which collect data through cookies and similar technologies:

  • Google Analytics - helps us understand how visitors use our website, including pages visited, time on site and how you found us. This data is aggregated and does not directly identify you. You can opt out using the Google Analytics Opt-out Browser Add-on.
  • Meta Pixel - allows us to measure the effectiveness of our advertising on Facebook and Instagram, and to show relevant ads to people who have visited our website. You can manage your ad preferences through your Facebook Ad Preferences.

You can also disable or delete cookies through your browser settings, although this may affect how parts of the website function.


5. Email Marketing

If you provide your email address for marketing purposes, we will use it to send you our company newsletter and occasional updates - no more than six times per year. Our email marketing is managed through Mailchimp.

Every marketing email we send includes an unsubscribe link, and you can opt out at any time. You may also unsubscribe by contacting us using the details below. We do not send marketing communications without your consent, in accordance with the Spam Act 2003 (Cth).


6. Disclosure of Your Information

We do not sell, rent or trade your personal information. We may share personal information with trusted third-party service providers who help us operate this website and communicate with you - including Google (analytics), Meta (advertising) and Mailchimp (email marketing) - and only for the purposes described in this policy.

Some of these providers store data on servers located overseas, including in the United States. By using this website and providing your information, you consent to this transfer. We may also disclose personal information where required by law.


7. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information transmitted to us online.


8. Access, Correction and Deletion

You may request access to the personal information we hold about you, or ask us to correct it, at any time.

You may also request that we delete personal information you have provided through our website forms. We will action deletion requests promptly, except where we are required to retain the information by law.

To make a request, contact us using the details below.


9. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first and we will respond as soon as practicable. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.


10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this website, and changes take effect when published.


11. Contact Us

Mercy Me Productions Trust (ABN 17 358 499 669)
Trading as Mercy Me Marketing & Advertising
4/33 Franklin Street, Adelaide SA 5000
Phone: 0434 800 032
Email: hello@mercyme.com.au